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Back in 2017, we launched an extensive secondary benchmarking initiative, through our Center for Performance Benchmarking and Utilities Performance Labs, consisting of 6 individual reports; 2 reports for each of the 3 utility sectors – water, gas, and electricity.
Measures water quality levels whilst incorporating station density adjustment, by aggregating data from five water parameters: Disolved Oxigen (DO), Electrical Conductivity (EC), Solvated Hydrogen Ion (pH), Total Phosphorus (P) and Total Nitrogen (N).
Measures the total revenue collected, from utility services supplied to end customers. This KPI is expressed as a percentage of the total revenue garnered from utility services that have been billed during the reporting period.
The # System Average Interruption Duration Index (SAIDI) measures the average outage duration, in minutes, of supply interruptions that a customer experiences during a reporting period.
Measures the total expenditures of maintaining electric power substations and all the equipment costs that support the function of these substations.
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