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In 2019, the Performance Magazine editorial team interviewed Aisha Zayed Al Ali, Director of Strategic Planning and Corporate Performance at Mohammed bin Rashid School of Government, UAE. Her thoughts and views on Performance Management are presented in detail below.
In Juran’s opinion, organizations need to ask themselves what their competitors do in order to perform at a high level. To find out the difference between performance results, companies introduce benchmarking as an approach for organizations that have adopted total quality management (TQM).
Customers’ increasing demand for superior quality products and services has made the market a very harsh environment. Organizations are looking for new ways to improve themselves in order to survive on the market and maintain their competitiveness. Therefore, continuous development has become a priority. In this environment, Total Quality Management (TQM) is an important and useful concept. It helps the organization assess its level of maturity in terms of quality assurance and it provides information about the areas that need improvement.
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