KPI of the Day – Call Center: % Call setup success rate (CSSR)
Definition
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
Posts Tagged ‘Telecommunication’
June’s smartKPI: $ Telecom subscriber acquisition cost
From over 20,600 Key Performance Indicators in our database, every month we select the most popular KPI and provide you with useful information about its calculation formula, benchmarking data, as well as the best practices to maximize performance results.
Orange performance – an internal perspective
Financial Key Performance Indicators are crucial for any organization striving for success. However, they are not sufficient. A company nowadays needs to focus on its employees and the first thing to do, is to assure them a safe environment.
