7 tips on handling angry customers
Working in customer service can be easy and rewarding when someone calls with a simple problem or complaint to solve.
Posts Tagged ‘Strategy’
Measuring training performance through customer service satisfaction
Providing a training program in a service center means gaining and using skills and knowledge that lead to high performance, which entails having a high Customer Service Satisfaction in a fast, efficient way at low costs.
If the training is not perceived like that from the agent’s part and the management team, then the training is just a waste of time and resources, and can lead to losing valuable customers. What it should be understood is that the training is not done for “the sake of training”, but to have an impact on the service level and customer satisfaction.
Performance Benchmarking in the Electricity Utilities Sector
In the last century, the electric power industry has played and still plays a critical role in the development of our societies on many levels.
How to Manage Employee Engagement and Activism
There are all kinds of activists that pervade today’s society and business market, from social and environmental activists, to consumer activists and activist shareholders.
5 Ways to Lead in an Era of Constant Change
People who choose to undertake a process of self-transformation always glow in the light of their achievements.
