KPI of the Day – Sales: $ Sales by department
Definition
Measures the sales revenue achieved by each department, responsible for a product or product category.
Posts Tagged ‘Sales and Customer Service performance’
KPI of the Day – Customer Service Performance: # Service requests per agent
Definition
Measures the average number of service requests received by each service department or call center employee during a particular period.
KPI of the Day – Sales: % Customer acquisition
Definition
Measures the rate at which the company acquires new customers in a given time period.
KPI of the Day – Customer Service: # After call work time
Definition
Measures the average amount of time it takes for a customer service representative to complete the service request or for a sales representative to complete the sale, after the call has ended.
7 tips on handling angry customers
Working in customer service can be easy and rewarding when someone calls with a simple problem or complaint to solve.
