KPI of the Day: % Customer satisfaction with complaints handling
Definition
Measures the percentage of customers satisfied with the way their complaints were solved, from overall customers that have made a complaint.
Posts Tagged ‘Sales and Customer Service performance’
KPI of the Day – Sales: % Sales growth in stores open at least 12 months
Definition
Measures the percentage of the sales growth variance in stores open for at least 12 months, compared with the previous sales value performance.
Measuring hospitality performance with KPIs
Restaurants, cafes and such other service businesses from the hospitality industry have grown over the past few years tremendously. The likes of Starbucks, Gloria Jean’s have sprouted everywhere, but they have done so by building their companies with different strategies.
KPI of the Day – Accounting: % Adjusted trial rate
Definition
Adjusts the initially estimated trial rates by integrating consumer product awareness and all commodity volume distributions.
KPI of the Day – Customer Service Performance: # Longest call hold
Definition
Measures the longest amount of time a customer waits after being put on hold and before being connected to an agent or hanging up.
