Transfarency: Doing things differently in customer service
Performance arises at the intersection of profitability, satisfied customers, optimized internal processes and engaged employees.
Posts Tagged ‘Sales and Customer Service performance’
12 ways for your company to improve customer satisfaction
Customer satisfaction is essential for an organization’s success. If a company wants to make it in today’s business world for a long period of time, it should focus on making its customers happy, on building a relation based on trust and, eventually, on gaining their loyalty. Satisfied customers can become the biggest asset a business possesses, in this highly competitive environment.
KPI of the Day – Call Center: % Call setup success rate (CSSR)
Definition
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
Improving business performance through customers’ complaints
Dealing with customers’ complaints should not always be seen as a negative experience. Customers’ complaints should be considered as a source of valuable information for business issues and any problems raised by your customer base.
KPI of the Day: % Customer satisfaction with service levels
Definition
Measures the percentage of customers who are satisfied with the company’s overall service level (before, during and post-sale), out of the total number of customers surveyed.
