Posts Tagged ‘Sales and Customer Service performance’

KPI of the Day – Sales: % Repeat purchase rate

Written by Andrei Costea on April 7, 2021. Posted in News

Definition

Measures the rate at which consumers make repeat purchases.

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KPI of the Day – Customer Service Performance: % Resolution of queries the same day

Written by Andrei Costea on April 2, 2021. Posted in News

Definition

Measures the rate at which customer queries are solved the same day they are submitted.

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KPI of the Day – Sales: % All commodity volume (ACV) distribution

Written by Andrei Costea on March 31, 2021. Posted in News

Definition

Measures the brand or product availability, as a result of the numeric distribution, weighted by its share of all commodity sales.

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KPI of the Day – Customer Service: # Time from inquiry to response

Written by Andrei Costea on March 25, 2021. Posted in News

Definition

Measures how long it takes for a customer’s inquiry to receive a response from the service team.

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KPI of the Day – Sales: # Time to break-even

Written by Andrei Costea on March 23, 2021. Posted in News

Definition

Measures the average time period between the launch of the new product and when it starts to make a profit.

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