KPI of the Day – Customer Service Performance: # Complaints received
Definition
Measures the volume of customer complaints received.
Posts Tagged ‘Sales and Customer Service performance’
KPI of the Day – Sales: % First appointment-to-sales proposal ratio
Definition
Measures the ratio of initial sales appointments that progress to the next stage of the sales process, the proposal stage.
The most important KPIs to analyze when looking at a sales funnel
There is no sales training, sales representative, or academic that hasn’t heard of, or presented a sales funnel in their entire professional life.
KPI of the Day – Customer Service: % Call transfer rate
Definition
Measures the percentage of calls transferred between operators from the total number of calls received.
KPI of the Day – Sales Management Performance: % Sales discounts
Definition
Measures the average reduction in the price of the sold products, or services, in order to promote sales, reduce inventory, and reward or encourage behavior that benefits the issuer of the discount or allowance.
