KPI of the Day – Sales: % Sell-through ratio
Definition
Measures the ratio stated in percentages of units that are sold during a certain period, out of the total units stocked at the beginning of that period.
Posts Tagged ‘Sales and Customer Service performance’
KPI of the Day – Customer Service Performance: # Longest delay in queue
Definition
Measures the longest period a customer waited in a queue before being connected to an operator or hanging up.
KPI of the Day – Sales: % Numeric distribution
Definition
Measures the percentage of stores in a particular geographic area that stock a brand or a product.
KPI of the Day – Customer Service: % Customer calls answered in the first minute
Definition
Measured the rate at which customers’ calls are being answered during the first minute.
KPI of the Day – Sales: % Cannibalization rate of new product offering
Definition
Measures the decrease in sales of existing products due to launches of new products.
