Posts Tagged ‘Sales and Customer Service performance’

KPI of the Day – Sales: % Product category volume (PCV) distribution

Written by Andrei Costea on March 27, 2018. Posted in News

Definition

Measures the desirability of the brand, or the product, within established stores for that category.

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KPI of the Day – Customer Service Performance: % Service charges of profits

Written by Andrei Costea on March 21, 2018. Posted in News

Definition

Measures the extent at which the profits come from customer service charges.

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KPI of the Day – Customer Service: # Call handling time

Written by Andrei Costea on December 22, 2017. Posted in News

Definition

Measures the average time needed for one call to be handled, including the phone discussion and the work performed after the call.

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KPI of the Day – Sales: $ Revenue per successful call

Written by Andrei Costea on December 20, 2017. Posted in News

Definition

Measures the revenue from sales on a per call basis.

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KPI of the Day – Customer Service: # Time spent on customer relations

Written by Andrei Costea on December 7, 2017. Posted in News

Definition

Measures the total time spent maintaining and improving the relation with the customers by best servicing their needs and tying strong relationships.

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