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In the early 1930’s, Nathaniel Kleitman, one of the most significant figures in the field of sleep medicine, discovered a daily pattern in the speed and accuracy of cognitive performance. This discovery revealed, for the first time, the existing link between sleep and performance.
For a lively and ever-changing industry in terms of product and service offers such as tourism industry, the general term of “quality” stands for the very cornerstone of each business run in this segment. A variety of tools have been developed so far in this respect, all of them directed to evaluating and measuring customer satisfaction by direct or indirect methods, such as surveys.
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