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Founded in 1999, JetBlue’s initial mission of “bringing humanity back to air travel” has now evolved to “inspiring humanity”, reflecting the company’s endeavors towards offering its clients highly quality services, in order to maintain them satisfied. The airline has now received, for the 10th consecutive year, the award for “Highest in Customer Satisfaction among Low-Cost Carriers in North America”.
In the strive to offer citizens access to high quality, but still affordable services, hospitals are continuously seeking to improve their offerings in terms of value for money. More and more medical facilities nowadays have implemented Key Performance Indicators (KPIs) in order to reflect progress towards achieving their goals.
The public sector has recently started to show an increased interest in being more transparent and making different institutions’ performance results available to citizens. “Making this information publicly available goes a long way towards helping our citizens understand how we manage the Borough and how we provide services”, says Borough of Franklin Lakes Administrator, Gregory C. Hart.
More and more, organizations are increasing the focus on the environment, in the idea of reducing their footprint and protecting the climate. A team from Carnegie Mellon University’s School of Architecture has designed a dashboard to monitor how much energy employees use at work.
Performance management can provide organizations with information on their status and progress, and it can influence the decision-making process. Among the different decision-making aspects, it can have an impact on the way resources are allocated, as it is the case in education.
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