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Acknowledging employee feedback regarding their activities is an important element in increasing organizational performance. The USA government is committed to making such an annual assessment of its federal employees’ opinions. The tools has proven to be highly efficient and helpful both for leadership and staff.
Organizational culture has received, over the last decade, increased attention for being a key component of a company’s growth, prestige and productivity. The working environment and employee benefits exert such a great influence on a company’s overall success that they become the main ingredients for creating a list of top companies worldwide. These rankings not only influence company prestige and desirability, but they also create a model for smaller, developing organizations to follow.
The City of Tacoma’s operations are constantly under track, in order to provide its residents valuable services 24-hours a day, seven days a week. The results of its performance are made available to citizens, to keep them informed about the effectiveness of the City’s programs, about the way tax revenues are being spent and about the progress toward the City’s goals.
Tacoma 24/7 is a quarterly report on 24 indicators the City monitors in 7 key service areas: Public Safety, Infrastructure, Community Services, Economic Development, Convention, Visitor & Arts, Sustainability, Open Government.
The Boston Foundation, the City of Boston and the Metropolitan Area Planning Council are the three entities which coordinate the Boston Indicators Project, which is aimed at improving Boston’s performance as a local administration.
Gwinnett County is one of “America’s fastest-growing counties for the past 20 years”. The way it managed to achieve and maintain such a performance is by having a successful management for each of its departments. In what follows, two examples are presented for how the implementation of a performance management system has led to real improvements, in the Fire and Emergency Services and in the Department of Planning and Development.
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