For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered rich insights into the state of Performance Management as a discipline.
Kenneth Merchant, Deloitte & Touche LLP Chair of Accountancy at the University of Southern California, USA was one of the academics that The KPI Institute interviewed.
I have been struck again and again by how important measurement is to improving the human condition. Bill Gates
The Gates Foundation is the largest private foundation in the world, based by Bill and Melinda Gates. Its primary aims are, globally, to enhance healthcare and reduce extreme poverty, and in America, to expand educational opportunities and access to information technology.
The customer satisfaction benchmarks are based on randomly sampled interviews with current smartphone users. The study expands ACSI coverage of the cell phone industry to provide ACSI clients with detailed customer satisfaction data at the brand level for the rapidly growing smartphone market.
The Oregon Employment Department was created in 1993 and is responsible for developing the state’s workforce. It offers services for both employers and job seekers and helps them arrive at the adequate solution based on the needs of each involved party.
In order to measure and manage performance, the department has implemented a performance management system that is currently based on 14 approved and active Key Performance Measures (KPMs).
The Sherman Kent School for Intelligence Analysis was created in 2000, in order to address the Agency’s analytic weaknesses, being meant to enable intelligence officers to work in cross-component teams and to increase their analytic depth and improve their expertise in producing finished intelligence analysis. It was named after Sherman Kent, a leader in developing the profession of intelligence analysis, who also had a great impact in turning DI into what it is today.
For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered rich insights into the state of Performance Management as a discipline.
