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In today’s business world, enterprises have to meet the advanced demands for greener, more customized and higher quality products. This means they have to focus on smaller and more specific market segments of customer oriented products. Mass production is turning into ‘mass customization’, which can be defined as offering customized goods at a price close to that of mass production.
The Sherman Kent School for Intelligence Analysis was created in 2000, in order to address the Agency’s analytic weaknesses, being meant to enable intelligence officers to work in cross-component teams and to increase their analytic depth and improve their expertise in producing finished intelligence analysis. It was named after Sherman Kent, a leader in developing the profession of intelligence analysis, who also had a great impact in turning DI into what it is today.
The CIA was established by the National Security Act of 1947 as an independent agency, being charged with coordinating the U.S. intelligence activities, as well as evaluating and disseminating intelligence affecting national security. The CIA, the first line of defense, manages to accomplish what others cannot and go where others cannot. Briefly, they collect information that reveals potential threats, plans and capabilities of their adversaries, providing thus the basis for decision making and actions.
In the last decades, the role played by performance measurement in helping organizations achieve and sustain their competitive advantage has been clearly established and acknowledged by management literature. During the ‘90s, some revolutionary changes such as technology fusion and proliferation, shortening of product life cycles and increased competition pushed managers towards the measurement and assessment of the R&D performance, even more than before.
Nowadays it has become more and more difficult to enjoy a simple flying experience. And this is due to the fact that not only the huge number of people using this means of transportation makes it more difficult to bear, but also due to the fact that airlines have an outstanding number of fees. In a ranking system used by the American Customer Satisfaction Index, American Airlines received a not so good score: only 69 out of 100 points available.
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