Customer satisfaction surveys – measuring performance with apps

Written by Adela Tudorache on September 23, 2013. Posted in Articles, Organisational performance

“Your most unhappy clients are your greatest source of learning”. Bill Gates

Performance measurement has long been an issue of concern to all companies that aim for a respectable status in the business world. Whether they use traditional methods like hard copies of surveys that are meant to evaluate certain aspects of the company’s activity and meetings with both employees and customers alike, or modern methods that use technology at its best, companies are always striving for perfection in their field.

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Measuring bus drivers’ performance

Written by Andreea Vecerdea on September 23, 2013. Posted in Around the world, Articles, Individual Performance

In a recent post, we were highlighting the importance of monitoring companies’ performance in dashboards. Today, it is time to find how bus drivers monitor their performance.

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Training and nutrition, taken to a whole new level?

Written by Adelina Chelniciuc on September 19, 2013. Posted in Articles, Personal performance

What is measured, gets improved. But how can this principle be applied in the sports/fitness industry? The answer would be by using a special software meant to help you monitor, analyze and plan your training and nutrition. But would it be efficient or just ‘something extra on your mind’? Let us take a look at it.

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How to improve customer service through effective performance management

Written by Andreea Vecerdea on September 9, 2013. Posted in Articles, Strategy

Performance management is like a game of chess: you have to plan ahead every move. Everybody knows that an efficient performance management program helps companies accomplish their mission and goals. Such a program includes four main components, which, if designed with a focus on customer satisfaction, will promote the companies’ customer service goals and also improve the performance both at individual and organizational level.

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The Shanghai Academic Ranking of World Universities 2013

Written by Adela Tudorache on August 20, 2013. Posted in Articles, Organisational performance

The Academic Ranking of World Universities (ARWU) is carried out by researchers at the Center for World-Class Universities of Shanghai Jiao Tong University (CWCU). The Center focuses on the study of world-class universities, delivering an annual database of main universities in the world, also providing consultation for government and universities.

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