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Performance measurement is continuously growing in maturity, and people’s perception towards it suffered a massive change in focus: from a business booster to a personal performance enhancer. This trend is completed by the emerging usage of different hardware enablers to measure daily activities and even monitor one’s health.
For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image on the state of Performance Management as a discipline.
Luana Patacconi, Organisational Development Manager at the European Space Agency, Netherlands, was one of the practitioners that The KPI Institute interviewed.
In 2013 Sales Force, a company that provides software solutions for Customer Relationship Management, pointed out that on a yearly basis, on a global scale $ 338.5 billions are lost due to poor customer experiences. One year later, EY presents to the public its latest study from the EY Customer Experience Series, entitled “The cost of complaining” and reveals that Australian businesses lose more than $720 for every negative customer experience.
For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image on the state of Performance Management as a discipline.
One of the main editorial rules followed in the development of the content is that a discipline can only evolve through the combined efforts of practitioners, academics and consultants. Gary Cokins, Founder and CEO, at Analytics-Based Performance Management LLC, USA was one of the consultants that The KPI Institute interviewed.
The 2013 Canadian conference in public sector HR , “Transforming HR for a Changing Workplace”, allowed innovators in this field to bring in a discussion about learning how to do more with fewer resources. Their advice was to focus on the HR processes that deliver the most value and change or cut out the ineffective ones. The picture of fewer resources and growing needs determined innovators to highlight that it’s also time they considered novel methods for improving their processes.
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