Top 15 most common mistakes in Performance Measurement

Written by Paul Albu on May 10, 2014. Posted in Articles, Organisational performance

Companies strive to decrease costs by improving performance with their available resources. This leads to the need for measuring performance through strategic measurement systems, based on tools like balanced scorecards, key performance indicators or dashboards. But with measuring performance there comes a questions: what guidelines should be used when defining and using metrics in order to avoid mistakes that seriously impair the usefulness of these tools? 

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Personal measurement tools – effective or just time consuming?

Written by Adelina Chelniciuc on April 11, 2014. Posted in Editorials, Personal performance

If you ever catch yourself saying “Measuring my performance is such a waste of time!”, you’re doing it wrong and it’s high time we changed that perception. Even outside working hours, we deal with measurement tools that significantly, and subtly, improve the quality of our lives.

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A touch of performance for a better lifestyle

Written by Adelina Chelniciuc on March 28, 2014. Posted in Articles, Personal performance

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Expert Interview – Luana Patacconi, Organisational Development Manager, European Space Agency, Netherlands

Written by Adelina Chelniciuc on March 15, 2014. Posted in Around the world, Interviews, KPI, Practitioners

For the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image on the state of Performance Management as a discipline.

Luana Patacconi, Organisational Development Manager at the European Space Agency, Netherlands, was one of the practitioners that The KPI Institute interviewed.

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How much does poor customer experience cost?

Written by Cristina Mihăiloaie on March 5, 2014. Posted in Articles, Strategy

In 2013 Sales Force, a company that provides software solutions for Customer Relationship Management, pointed out that on a yearly basis, on a global scale $ 338.5 billions are lost due to poor customer experiences. One year later, EY presents to the public its latest study from the EY Customer Experience Series, entitled “The cost of complaining” and reveals that Australian businesses lose more than $720 for every negative customer experience.

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