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On the 26th of June, the second day of the 2014 PMA Conference, brought a presentation called “Duality Solution in PLS Satisfaction Surveys” authores by Associate Professor John Vestergaard Olesen and Professor Jacob Kjær Eskildsen, of ICOA and the AU Herning, Aarhus University.
The second day of the 2014 PMA Conference, brought a presentation dubbed “Exploring Performance Measurement Systems in a Service Context”, authored by Juhani Ukko, Sanna Pekkola, Oona Takala, Hannu Rantanen, all researchers at the Lappeenranta University of Technology, School of Industrial Engineering and Management, of the Lahti School of Innovation.
On the 2nd day of the PMA 2014 Conference Ahmad Maharma along with Dr. Yahya Saleh, Assistant Professor at the Industrial Engineering Department of the Palestinian An-Najah National University presented the development of the business performance management model for the Patel Group.
Dr. Barbara Krumay, Stefan Bauer and Mag. Sebastian Margiol from the Institute for Information Management and Control of the Vienna University presented a paper titled “Measurement Beyond Financial Performance: Security and Privacy”, on the second day of the 2014 PMA Conference.
In today’s challenging business environment, it is a prerequisite to achieve a human capital advantage in order to ensure business success. This has led to an interest in the development of tools to measure the value and impact of human capital. Some of the human capital Key Performance Indicators (KPIs) and their possible uses are listed in the graphic above.
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