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“The key to selecting measures and indicators is asking thoughtful questions about how important accomplishments can be measured in an understandable manner with data that can be collected using a reasonable amount of resources.” ( The Office of Planning and Institutional Assessment)
On a yearly basis, the world’s top airlines are selected, at the prestigious World Airline Awards, based on a worldwide customer survey. For the 2014 awards, around 19 million customers completed the survey that resulted in Cathay Pacific Airways being awarded the top spot among the globe’s airlines. The runners up were Qatar Airways and Singapore Airlines at number two and three respectively. The top 10 airlines for 2014 are the following:
“Data”, “information”, in other words “analytics”, is a term that has become almost ubiquitous in business jargon in the past years. More and more mangers, executives and analysts have begun using performance indicators to help them in their decision making process. The main problem organisations face nowadays is that they are flooded with data and the majority of them do not know how to make sense of all of it and use it to their benefit.
A documentation form is a standardized template used to aggregate all relevant information in regards to a Key Performance Indicator (KPI). It sets the basis for a rigorous performance measurement framework, by providing details about the KPI in terms of description, targets, purpose, limitations and accountability.
West Sussex County Council is the first authority in the United Kingdom that has implemented a software to provide citizens open access to its performance data. Its goal is to “help our residents lead happier, healthier, longer lives”. To ensure that its ambition will be attained, the Council has started to monitor a series of KPIs, in the three main areas of interest: children, old people and economy.
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