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Voluntary organizations bring a significant contribution to the social and economic welfare of a community. A great number of people now express their desire to be a part of such an organization, their contribution gaining social recognition and personal satisfaction. The non-governmental organizations gather volunteers by selecting them from a number of applicants.
Top private companies around the globe have adopted performance management principles and techniques in order to be more competitive in this harsh economic market. This fierce competition has slowly, but firmly found its way in the public sector. Public services are required to adopt best practices and streamline processes in order to justify their budgets and offer quality services to their country’s citizens.
Employee engagement is a very popular concept nowadays. In a severe competition on most markets, the human resource represents an important competitive advantage.
We all know that when an ambulance approaches, with its siren on, we should pull over in order to make room for it. But what if your radio is on, windows up and you can’t hear it coming? Well, that’s not a problem anymore, as now ambulances can hijack nearby AM and FM signals to announce their arrival to the drivers. If you think this is illegal, you are wrong.
“If you cannot measure it, you cannot improve it.” (Lord Kelvin)
The Balanced Scorecard, or BSC, is a strategy performance management tool that helps managers to put in balance four main perspectives (the customer’s perspective, the company’s internal perspective, as well as innovation and improvement). Also, it encourages them to focus on complex cause and effect relationships and on developing a systemic aligned strategy.
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