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Posts Tagged ‘Performance Management’

Wolseley – Focusing on Key Performance Indicators

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Focus on KPI

Wolseley is the world’s largest distributor of plumbing and heating products to professional contractors. It is also a leading supplier of building materials to the professional market. The company is principally engaged in the distribution of plumbing, heating, ventilation and air conditioning equipment and building materials. Wolseley operates through six reportable business segments, namely, the US, Canada, the UK, Nordic, France and Central and Eastern Europe.

Customer satisfaction in Conference interpreting

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Customer satisfaction in Conference interpreting

Marketing experts state that customer satisfaction with a purchase depends upon the performance of that product/service and their expectations. If the product/service does not meet the expectations of the buyer, then s/he is dissatisfied. Otherwise, there is no problem at all. And if it exceeds expectations, the customer is extremely happy.

 

Do negative financial results always translate into a poor performance?

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Financial performance

Office Depot is a global supplier of office products and services, which was incorporated in Delaware in 1986. Its products can be classified into three categories: supplies, technology, furniture and other. In 2012, the percentage of each category of products it has sold, was of 65.5% for the supplies, 20.9% for the technology and 13.6% for furniture and other related products. The result in sales for 2012 was of $10.7 billion, which represented a decrease of 7% from the prior year.

THE KPI INSTITUTE

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