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During the past years, a new information source has become increasingly important to achieve success for companies worldwide. This new information source is represented by large data sets, recently named big data. The increasing volume and the sheer detail of this information available with the rise of technology and social media makes analyzing big data a mandatory prerequisite for companies that want to establish themselves on the global market.
“Open data will encourage civic involvement and increase the pace of innovation in the city.” These are the words of Mayor Parker, who strongly believes that a more transparent approach towards reporting public performance will support Houston’s development.
Selecting KPIs is the main challenge in establishing a performance management framework based on Key Performance Indicators.
What techniques can be used to facilitate the KPI selection phase of the project?
A target reflects the desired level of a Key Performance Indicator (KPI). Targets make the results derived from measurement meaningful and provide organizations with feedback regarding performance. Targets are a mandatory prerequisite for each KPI measured, they should be quantifiable and clearly expressed.
Trust in provincial, local and state governments has gradually decreased during the last decades in the United States of America. To address this issue, The USA National Performance Management Advisory Commission introduced, in 2010, a Framework for State and Local Government. With the help of this framework, State Governments will focus more on achieving results and providing quality public services to regain the citizens’ trust.
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