Canada Revenue Agency’s road to performance
The Canada Revenue Agency (CRA) is the organization responsible for tax revenue collection and benefit administration. Its unique approach is the one that guides its path to performance:
Posts Tagged ‘Performance Management’
The employee engagement approach to improving performance management
Performance management is about planning, doing, checking and acting. In other words, it involves formulating a plan of activities, establishing a set of objectives, setting key performance indicators (KPIs) to measure performance, and appraising actual performance. Therefore, managers direct the discussion towards key concepts such as objectives, goals, KPIs, desired state of evolution and outcomes. The ultimate goal is to help organizations reach top performance at different organizational levels.
How data visualization (mis)informs
Discussions on data visualization have rapidly increased over the last years as more executives, managers, analysts and basically everybody, wish for a better understanding of the raw data behind every day dashboards, scorecards or presidential poll results. The struggle is to bring the raw data to life in a simple and comprehensible manner.
KPIs for Google Trusted Stores
Google Trusted Stores is an initiative that aims to provide the best shopping experience for online customers. A satisfied customer is a winning point for both the merchant and Google. Moreover, setting quality standards for web purchases raises confidence among online shoppers.
Positive recognition works best when public
Presently, each company has a well-documented and developed benefits and compensations system which has proven definitely necessary for an organization. But is it enough? Should companies stop here? Benefits and compensations systems are either general, applicable to all employees or exclusive to the ones meeting predefined criteria. Most involve remuneration or products and services that can easily be quantified in a certain amount of money.
