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In Juran’s opinion, organizations need to ask themselves what their competitors do in order to perform at a high level. To find out the difference between performance results, companies introduce benchmarking as an approach for organizations that have adopted total quality management (TQM).
“To foster a dynamic, visionary and knowledge-based Civil Service, which delivers quality service to the community through a clean, trusted, respectable and fulfilled workforce.” This is the Civil Service Bureau’s vision, established in order to contribute to the development of a performant, engaging administration.
Competencies and behaviors are different concepts, yet one can influence the other and vice-versa. However, they are to be analyzed separately when they represent decisional factors for an employee’s performance.
If anyone should ask us to take the bus to work instead of our car, we would, most probably, refuse them. The first question to pop into our mind would be: “Where would I buy a ticket from?” What if the solution would be as easy as reaching into our pockets and grabbing our phone? Would we reconsider our options, then?
Competitive studies are conducted in the automotive industry mainly for design features and functionality. Automotive manufacturers always seek to fulfill customer needs and exceed their expectations through product offers that would overtake the ones already available in the market.
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