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The Government of Kerala closely monitors the performance of its departments in a system known as the Performance Monitoring and Evaluation System (PMES), where each department has to prepare a Results-Framework Document (RFD).
RFDs are performance reports that show how well departments have managed their performance during the previous year. They are structured into 6 parts:
A brief history
Traditionally, the Indian Government used to be described as a rule-based structure, primarily focused on processes. Such an approach was mainly oriented towards input usage, and performance was assessed against money spent on different projects / schemes. The drawback of this modus operandi was that it failed to look at the results achieved by the activities undertaken by the Government.
By attending the Balanced Scorecard Forum Dubai 2011, the smartKPIs.com team gained insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.
In a previous post we have presented a new approach for measuring performance in cricket: The Castrol Cricket Index.
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