The 2016 Performance Improvement & KPI Practice Report is here
The KPI Institute gladly announces the launching of The State of Performance Improvement and Key Performance Indicator Practice Report 2016.
Posts Tagged ‘performance improvement’
Why Employee Performance Fails
As with any other project implemented within a company, performance management systems are exposed to failure.
Three customer centric strategies worth considering
As much as we may like to have all the answers right, there still are the inevitable instances in which we don’t. That is why we sometimes need to do a little research in order to understand what we did wrong. Various implementation models of performance management systems worldwide do not make our job of getting the right answers less difficult. However, it is through research that we can benchmark our practices to those of our peers and, ultimately, discover the limitations behind our rationale.
Benchmark with the best: Selecting the right benchmarking partners
One of the keys to success in benchmarking is connected to selecting the right benchmarking partners and learning from the best in class organizations. However, the process required in the selection phase is a very complex one which needs to have the proper time and resources allocated.
Billable hours – a popular KPI in the Professional Services industry
One of the favorite performance measures in the Professional Services industry (legal practice, management consulting, accounting, it consulting) is “# Billable hours”. This volume of time is generally considered “productive work”, while administrative matters are often ignored because they aren’t “revenue generating”.
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