Customer Satisfaction Surveys for libraries: The British Library and Flinders University Library

Written by Adela Tudorache on November 28, 2013. Posted in Around the world, Articles, Organisational performance

Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.

• Continue Reading

Protecting against financial fraud with KRIs

Written by Mihai Toma on November 8, 2013. Posted in Articles, KPI

A recent Australia-wide research study on fraud cases within financial institutions, conducted by the governance firm Warfield & Associates, has revealed that businesses and clients have lost over $200 million since 2000 due to employee committed fraud. During this period, 120 cases of fraud directly committed by employees resulted in 123 criminal convictions in Australian Courts.

• Continue Reading

Government agencies and KPIs

Written by Adelina Chelniciuc on September 16, 2013. Posted in Around the world, Articles, KPI

• Continue Reading

The importance of tracking performance in a dashboard

Written by Andreea Vecerdea on September 16, 2013. Posted in Articles, Operational performance

Why is it important to track the performance with the help of a dashboard?

Here are 5 benefits:

• Continue Reading

Do you have a second passport? Visa restrictions, an important tool in today’s globalized world

Written by Adela Tudorache on August 20, 2013. Posted in Around the world, Articles, Personal performance

Before you travel abroad, it might be useful to find out whether the country you are travelling to or the transit countries require a visa or not. Otherwise, you might find yourself forced to come back.

• Continue Reading