KPI of the Day – Logistics Performance: % On-time delivery
Definition
Measures the percentage of items or products that are delivered on time to customers.
Posts Tagged ‘On-Time Performance’
On-Time Performance
On-Time Performance is one of the most important Key Performance Indicators (KPIs) for the airline industry. There is a story about it being the main KPI used during the British Airways turnaround and successful privatization in the 80s by Sir John King, later Lord King. He was appointed as Chairman of British Airways in 1981 by Baroness Margaret Thatcher, with the mandate of preparing the airline for privatization.
