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The importance of higher education stays in improving individuals’ quality of life. Universities’ goals should not only focus on the learning outcomes directly linked to the subjects studied at a given point in time. It should also focus on individuals’ capability of creating welfare for themselves and for the community where they activate.
Using Key Performance Indicators to monitor a company’s performance provides several advantages.
For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered rich insights into the state of Performance Management as a discipline.
Enrique Romero Zabaleta, Operations Director LATAM & Spain at Insightforce Strategy Management Consultants Mexico was one of the consultants that The KPI Institute interviewed.
Within a company, the coherence between the individual and the organizational objectives and values is essential for achieving performance. An aspect that can ensure employees’ commitment to the established strategy and their support in achieving the organizational goals is motivation, an element that is often under-utilized by managers.
Customer satisfaction is no longer the ultimate goal of companies in their relationship with clients. Going beyond the satisfaction level, % Net promoter score outlines how many of your clients would recommend you products and services.
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