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Posts Tagged ‘KPI’

Colleges Ontario: KPIs for academic excellence

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colleges KPIs

Colleges Ontario is a regional association which represents 24 of Ontario’s higher education institutions, dedicated to applied arts and technology. It is committed to providing Ontario’s colleges with a strategic direction and means for improvement in order to enable the region’s growth and progress as an education and learning centre.

Singapore Changi Airport – A travel experience in itself

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Singapore Changi Airport Performance

“Winning this prestigious award for the second year in a row, Changi Airport Singapore is showing itself to be much more than an airport. It offers a travel experience in itself and continues to develop its quality standards to be named the world’s favorite airport again.” Edward Plaisted, Chief Executive Officer of Skytrax

How much does poor customer experience cost?

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Customer Relationship Management

In 2013 Sales Force, a company that provides software solutions for Customer Relationship Management, pointed out that on a yearly basis, on a global scale $ 338.5 billions are lost due to poor customer experiences. One year later, EY presents to the public its latest study from the EY Customer Experience Series, entitled “The cost of complaining” and reveals that Australian businesses lose more than $720 for every negative customer experience.

THE KPI INSTITUTE

The KPI Institute’s 2024 Agenda is now available! |  The latest updates from The KPI Institute |  Thriving testimonials from our clients |