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West Sussex County Council is the first authority in the United Kingdom that has implemented a software to provide citizens open access to its performance data. Its goal is to “help our residents lead happier, healthier, longer lives”. To ensure that its ambition will be attained, the Council has started to monitor a series of KPIs, in the three main areas of interest: children, old people and economy.
Eskom is a South African electricity public utility company which generates 95% of the electricity used in the country and about 45% of the one used all across the continent. Although the company puts great effort towards achieving its strategic objectives, and it monitors a set of Key Performance Indicators (KPIs), some of its business areas still need improvement. For the year ending 31st of March 2014, Eskom managed to meet the targets for only 57% of its 33 KPIs.
The Department of Basic Education is a division of the South African government that administrates primary and secondary education in South Africa. It was established in 2009, when the former Department of Education was divided into the Department of Basic Education and the Department of Higher Education and Training.
The presentation “Uncertainty assessment of performance indicators” was offered, in the third day of the PMA 2014 Conference, by Marcello A. L. Cavallare, Sergio d. Sousa and Eusébio p. Nunes, from University of Minho, Portugal.
In today’s multicultural environment, in which cross-border exchanges take place every minute, translation is an activity that touches almost any business area one can think of. And the more efficient the translation process, the better. But how can an organization providing translation services know whether it is performing well or not, if it is not looking into its outcomes?
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