Measuring Social Media Performance and KPIs

Written by Adela Tudorache on April 2, 2018. Posted in Articles, KPI

When talking about social media, CEOs and business executives wonder how big of an influence this has on their business investments.

• Continue Reading

KPI of the Day – Accounting: $ Cost of goods sold (COGS)

Written by Andrei Costea on April 2, 2018. Posted in News

Definition

Measures the cost of merchandise sold within a given time period.

• Continue Reading

KPI of the Day – Customer Service: # After call work time

Written by Andrei Costea on March 30, 2018. Posted in News

Definition

Measures the average amount of time it takes for a customer service representative to complete the service request or for a sales representative to complete the sale, after the call has ended.

• Continue Reading

KPI of the Day – Healthcare: # Time to complete an autopsy report

Written by Andrei Costea on March 29, 2018. Posted in News

Definition

Measures the average time needed to complete an autopsy report, which details the main causes of death as well as other required details after autopsy completion during the reporting period.

• Continue Reading

KPI of the Day – Business Consulting (BC): # Project assignment duration

Written by Andrei Costea on March 28, 2018. Posted in News

Definition

Measures the average amount of time spent working on a project assignment or work package.

• Continue Reading