KPI of the Day – Accounting: % Aging of uncollected bills
Definition
Measures the promptness of the customer’s ability to submit payment. It measures the dollar value associated with uncollected bills in 30, 60, 90, and 120+ day buckets.
Posts Tagged ‘KPI’
KPI of the Day – Customer Service Performance: # Service requests per agent
Definition
Measures the average number of service requests received by each service department or call center employee during a particular period.
KPI of the Day – Business Consulting (BC): $ Bill rate
Definition
Measures the average value of a bill issued to clients.
KPI of the Day – Sales: % Customer acquisition
Definition
Measures the rate at which the company acquires new customers in a given time period.
KPI of the Day – Human Resources (HRM): # Recruiter to open requisitions ratio
Definition
Measures the ratio between the number of recruiters and the number of open job requisitions, as an expression of workload.
