KPI of the Day – State Government: % Graduation rate
Definition
Measures the percentage of students graduating, out of the total number of students enrolled.
Posts Tagged ‘KPI’
KPI of the Day – Customer Service: # Time from inquiry to response
Definition
Measures how long it takes for a customer’s inquiry to receive a response from the service team.
Excellence in performance reporting: The New York Mayor’s Management Report
Performance reporting in public institutions is not an innovation anymore, but rather a great method through which these entities promote efficiency and at the same time, responsibility towards the general public.
KPI of the Day – Business Consulting (BC): $ Blended rate
Definition
Measures the average gross hourly bill, no matter the type of professional that worked on the assignment.
KPI of the Day – Sales: # Time to break-even
Definition
Measures the average time period between the launch of the new product and when it starts to make a profit.
