KPI of the Day – Business Consulting (BC): $ Billable fees write-downs
Definition
Measures the value of the produced billable fees that were not billed.
Posts Tagged ‘KPI’
KPI of the Day – Sales: % Repeat purchase rate
Definition
Measures the rate at which consumers make repeat purchases.
KPI of the Day – Human Resources (HRM): # Fringe benefits to basic salary ratio
Definition
Measures the total fringe benefits expense relative to the basic salary expense during a specific period of time.
KPI of the Day – Accounting Performance: % Operating costs
Definition
Measures the percentage of a company’s income that is spent on its operating costs.
KPI of the Day – Customer Service Performance: % Resolution of queries the same day
Definition
Measures the rate at which customer queries are solved the same day they are submitted.
