Posts Tagged ‘KPI’

KPI of the Day – Logistics: % Delivery deadlines met

Written by Andrei Costea on May 28, 2021. Posted in News

Definition

Measures the percentage of service delivery requests that were met on time, out of the total amount of delivery requests.

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KPI of the Day – Customer Service: % Complaints resolved

Written by Andrei Costea on May 27, 2021. Posted in News

Definition

Measures the percentage of solved complaints from customers, from overall problems raised by customers.

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KPI of the Day – Customer Service: % Complaints responded to within standard time

Written by Andrei Costea on May 26, 2021. Posted in News

Definition

Measures the percentage of complaints responded to within the standard time, from overall complaints addressed by customers.

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KPI of the Day – Customer Service Performance: % Blockage

Written by Andrei Costea on May 25, 2021. Posted in News

Definition

Measures the percentage of customer calls that do not reach the service operators due to insufficient employees or network facilities in place.

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KPI of the Day – Retail: # Customers per day

Written by Andrei Costea on May 24, 2021. Posted in News

Definition

Measures the average number of customers the store manages to attract on a per-day basis.

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