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Customer loyalty has been for long time one of the main areas of focus for marketers. Although arguable in some cases, it is widely mentioned that usually the costs of dealing with existing, loyal, clients are significantly lower than the costs for attaining new customers. Thus, retaining and increasing business with existing customers is top priority on marketers’ agendas, nearly in all industries and organizations of all types and sizes.
The Gallup Daily tracking analysis, Health Insurance Coverage Varies Widely by Age and Income, underlines the wide degree of variability in 2009 in health insurance coverage across U.S. population segments, based on age and income. Health insurance coverage is one of the most important Key Performance Indicators (KPIs) used to track the health of the national healthcare system (smartkpis.com, 2010).
Deloitte Football Money League reached its 13th edition, once with the launch of its latest report on March 2010, under a striking headline: “Spanish Masters Football Money League”.
A few days ago at Wimbledon, the third grand slam of the year hosted what became the longest match in the history of official tennis competitions. The protagonists, John Isner and Nicolas Mahut have dueled during three consecutive days in what was to become an epic battle, which probably will remain forever in the Wimbledon annals of tennis and not only. The match established several staggering records:
Equity of the European Educational Systems. A Set of Indicators is a project that attempted to demonstrate the feasibility of building a set of indicators regarding the equity of education. The publication reports on a two-year period work on the issue of the equity of educational systems and covers three main parts:
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