KPI of the Day – Logistics: % Orders delivered with damaged products
Definition
Measures the rate at which the orders delivered contain damaged products or items.
Posts Tagged ‘KPI’
KPI of the Day – Logistics: # Transit time
Definition
Measures the time it takes for a shipment to arrive from the departing point to the arrival one, or to the customer location.
KPI of the Day – Retail: # Stock rotations
Definition
Measures the number of stock rotations or changes during a specified period of time, as one of the most important rules in inventory is to sell or use the oldest inventory first.
KPI of the Day – Retail: # Reorder point (ROP)
Definition
Measures the level of inventory at the point where a new order should be placed with suppliers, so as to bring the inventory up.
KPI of the Day – Customer Service: % First contact resolution rate
Definition
Measures the percentage of requests resolved during the first contact with the customer, from overall customer requests.
