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Hammerson is a major British property development and investment company which owns a portfolio of retail property assets in the UK and France. The portfolio, which is valued at £5.5 billion, includes 20 prime shopping centers, 22 convenient retail parks and investments in nine premium designer outlets.
A recent benchmark report published by HotStats offers an overview of the UK hotel market one year after London has hosted the Olympics. Over 600 hotels in the UK have been benchmarked against 6 Key Performance Indicators (KPIs) and provides a clear picture of the current status of the hotel industry in the United Kingdom.
What is great service? How can we provide it? How do we get better?
Every company should have these questions in mind when thinking about their customers’ satisfaction. The truth is that nowadays, most businesses have started to be aware of the importance of this aspect and the impact it has on them.
The Oregon Employment Department was created in 1993 and is responsible for developing the state’s workforce. It offers services for both employers and job seekers and helps them arrive at the adequate solution based on the needs of each involved party.
In order to measure and manage performance, the department has implemented a performance management system that is currently based on 14 approved and active Key Performance Measures (KPMs).
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