KPI of the Day – Insurance: # Insurance claim processing time
Definition
Measures the time it takes, on average, to process a claim, from initiation to a decision being made.
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Measures the time it takes, on average, to process a claim, from initiation to a decision being made.
Measures the time taken, on average, to calculate the rate of an insurance application.
A research brief released recently by the USA based National Council on Compensation Insurance Inc. (NCCI) indicates that the workers compensation claim frequency declined with 4% in 2009, compared to 3,4% in 2008. However, the data also reveals that though claim frequency is down, indemnity and medical severity continue to rise, outpacing the wage inflation.