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Measures the percentage of patients who leave without being seen by a certified physician for assessment and treatment, from the total number of patients waiting to be seen.
Measures the percentage of errors in the process of dispensing or administering medication to patients, by professionals from the medical industry, out of the total medication prescribed.
Back in 2018, the Performance Magazine editorial team interviewed Carmen Cucul, EUCAN Business Partner, Customer Experience Strategy at Takeda Pharmaceuticals International AG, Switzerland. Her thoughts and views on Performance Management are presented in detail below.
While performance management is everyone’s responsibility, I believe a higher onus is on people managers and functional leaders.
Measures the percentage of people that are covered by healthcare insurance, from overall population.
Measures how many years are lived in good health, over a person’s lifespan.
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