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A brief history
Traditionally, the Indian Government used to be described as a rule-based structure, primarily focused on processes. Such an approach was mainly oriented towards input usage, and performance was assessed against money spent on different projects / schemes. The drawback of this modus operandi was that it failed to look at the results achieved by the activities undertaken by the Government.
West Sussex County Council is the first authority in the United Kingdom that has implemented a software to provide citizens open access to its performance data. Its goal is to “help our residents lead happier, healthier, longer lives”. To ensure that its ambition will be attained, the Council has started to monitor a series of KPIs, in the three main areas of interest: children, old people and economy.
The Department of Basic Education is a division of the South African government that administrates primary and secondary education in South Africa. It was established in 2009, when the former Department of Education was divided into the Department of Basic Education and the Department of Higher Education and Training.
More and more state governments are now introducing Key Performance Indicators (KPIs) to monitor and improve performance across different services offered to citizens, and public transportation is no exception. In Australia, bus drivers resent the pressure of governmental KPIs, especially in regards to running times.
The fact that China is rapidly emerging as one of the most powerful countries worldwide is no longer a secret. Besides its trading power, large population and Gross Domestic Product (GDP), China is also an example of good practice when it comes to its governmental administration. From at least the mid-1980s, the Chinese government has implemented a Performance Management system that has grown in complexity and sophistication.
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