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Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.
Competition, along with the need of being the best at something are key concepts that drive companies forward. The same principle applies when it comes to educational institutions. In this market, providing quality service is a key factor in establishing a hierarchy.
The importance of higher education stays in improving individuals’ quality of life. Universities’ goals should not only focus on the learning outcomes directly linked to the subjects studied at a given point in time. It should also focus on individuals’ capability of creating welfare for themselves and for the community where they activate.
Choosing a certain university is a decision that should be based on performance criteria only. A reference that can be useful for undergraduates and postgraduates, as well as for academics and researchers is the Times Higher Education World University Rankings, powered by Thomson Reuters, which provides comparisons between worldwide universities based on 13 performance indicators. Recently, they have published the list of the best universities in the world for the academic year 2013-2014.
The PhD Program in “Model Based Public Planning, Policy Design and Management” offered by The University of Palermo (Italy), The University of Bergen (Norway) and the Nijmegen School of Management – Radboud University (Holland) is now available.
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