7 tips on handling angry customers
Working in customer service can be easy and rewarding when someone calls with a simple problem or complaint to solve.
Posts Tagged ‘Customer service’
Customer service, now with proactive behavior
Many of us have two types of friends: those who reach out when they have problems or need our support in difficult moments and those we have to approach and support whenever we feel they need us.
Long term planning to ensure Customer Service proficiency
Leaving behind pride, misplaced priorities, short-term profit orientation and the failure to understand the reality of today’s competitive service economy will help service strategies get the attention they deserve.
Debunking Myths in Customer Service
There are dozens of misconceptions about working in customer service, which are commonly assumed by companies and individuals alike.
Marketing – the M in empathy, for customer service
Marketing at its core is based on thinking about one’s business in terms of customer needs and satisfaction.
