Customer Experience: Trends in practice
How do customers feel, as they engage with your company and brand over time? How well do you meet their expectations, needs and wants?
Posts Tagged ‘Customer Satisfaction’
Customer service, now with proactive behavior
Many of us have two types of friends: those who reach out when they have problems or need our support in difficult moments and those we have to approach and support whenever we feel they need us.
Use customer reviews to increase business sales
Customer reviews and testimonials are the best tools for increasing sales figures in a company.
Debunking Myths in Customer Service
There are dozens of misconceptions about working in customer service, which are commonly assumed by companies and individuals alike.
Marketing – the M in empathy, for customer service
Marketing at its core is based on thinking about one’s business in terms of customer needs and satisfaction.
