KPI of the Day – Business Consulting (BC): $ Cost of services delivered
Definition
Measures the overall cost of delivering a service to customers. It includes all costs directly related to that service (cost of labor plus delivery overhead costs).
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Measures the overall cost of delivering a service to customers. It includes all costs directly related to that service (cost of labor plus delivery overhead costs).
Measures the overhead costs (fringe benefits for the consultants, recruiters or lawyers, travel expense) that are integral part of any consulting project or service delivery.
Measures the average value of a bill issued to clients.
Measures the average amount of time spent working on a project assignment or work package.
Measures the margin achieved on average when delivering a specific solution to the client.