KPI of the Day – Marketing Performance: % Brand awareness

Written by Andrei Costea on May 11, 2021. Posted in News

Definition

Measures the rate at which target customers recognize and recall the brand.

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Why Live Chat Is The Best Customer Service Right Now

Written by Colin Cieloha on May 6, 2020. Posted in Articles, Operational performance

E-commerce website owners have reported that one of the main issues in the online environment is maintaining customer engagement and preventing shopping cart abandonment.

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KPI of the Day – Call Center: % Call setup success rate (CSSR)

Written by Andrei Costea on June 4, 2019. Posted in News

Definition

Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.

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Customer Experience – building relationships and generating loyalty

Written by Daniela Dandes on June 13, 2017. Posted in Editorials

It is no secret that in 2017 one of the most important topics of discussion in the business sector is related to customers.

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How to improve your online store performance? – Part I

Written by Olivian Breda on May 15, 2017. Posted in Articles, Operational performance

On April the 26^th & 27^th, at the Radisson Blu Hotel Bucharest, the TeCOMM Bucharest event took place, which is an event dedicated to the eCommerce industry.

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