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A simple answer is over-reliance on measurement and its merits.
Since ancient times, humans had a fascination with measurement. In discovering the natural universe, measurement has its merits and one might say it is indispensable.
Delivering urban public transportation services today is a challenge due to the slow process of upgrading infrastructure and the general trend of population increase in large cities.
Ford Motor Company
SettingIn late 1960s, Ford was facing increasing competition from domestic carmakers and Japanese imports.
MandateIn June 1967 Ford started planning a new model that would outdo the competition. Lee Iaccoca, Vice-President and head of production at the time championed the project that was meant to deliver what was nicknamed “Lee’s car”. lee formulated a set of performance indicators with specific targets to define the parameters of the new product: “The Pinto was not to weigh an ounce over 2,000 pounds and not cost a cent over $2,000” (Dowie, 1977).
DuPont, Toyota, Xerox, Analog Devices, Motorola…
What do they have in common?
Abstract reasoning and introspection enabled humans to advance scientific knowledge at an ever accelerating rate over the last 2500 years.
In my previous update, I discussed the concept of taxonomy and outlined the structure of a Performance Management taxonomy. A subset of Performance Management is Performance Measurement and thus a separate taxonomy is required to illustrate its key elements.
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