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Customer focus is an important value driver for many industries, but in banking, it is the cornerstone of the entire decision-making process. Modern studies on bank performance management have identified customer focus as the leading indicator for industry success both in past assessments and future predictions.
What is a KPI? The answer depends on who you ask. For most IT and business intelligence people, a KPI is simply a number representing performance for a specific process, domain, or subject.
Ever since the art of 5-year planning has been perfected, governments around the world have rallied around this concept and decided to make it a staple feature of any administrative reign going into their residency, seeing as most governmental systems around the world allow them to stay in power for around 4-5 years.
As artificial intelligence continues to expand its role in modern commerce, there are three aspects of AI that are proving particularly important. In this article, we will examine process automation, cognitive insight, and cognitive engagement, and how they relate to the world of business.
Strategy execution is not just a matter of owning adequate management tools and techniques, but also of making them work. Various organizations pride themselves on having implemented the Balanced Scorecard as their main tool for effective performance measurement and successful strategy implementation. However, is it enough to cite the use of a Balanced Scorecard in […]
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